Frequently Asked Questions

Your personal shipping address is:

Important: Your name must appear exactly as registered on your account so we can match your cargo when it arrives. Each customer receives a unique shipping label and account number — register your free account to receive yours.

Visit portal.shipcaribbean.net and register for free. You will receive your personal shipping label and account number immediately. Your dedicated account manager will be in touch to walk you through the process.

Log into your account at portal.shipcaribbean.net, find your shipment, and upload your commercial invoice, receipt, or packing list. Jamaica Customs requires documentation for all imported goods — upload as soon as your goods ship to avoid clearance delays.

Use the tracking widget on our homepage at mobayfreight.com. Enter your tracking number or account reference (minimum 6 characters). You can also call us on 876-979-6618 or WhatsApp for a real-time update from your account manager.

Ocean freight: 5–7 business days from Miami after consolidation.

Air freight: 2–3 business days.

Customs clearance in Jamaica: 1–3 business days.

Your account manager contacts you as soon as your shipment is cleared and ready for pickup or delivery.

Your account manager will call or WhatsApp you when your cargo clears customs. Pickup is available Monday–Friday 9AM–5PM at our Montego Bay office. We also offer island-wide delivery — ask your account manager when you register.

Check the tracker on our homepage or call us on 876-979-6618. WhatsApp is usually the fastest way to get a real-time update directly from your account manager.

When your cargo arrives in Jamaica, our licensed customs brokers prepare and submit all required documentation to Jamaica Customs. We calculate applicable duties and taxes, pay on your behalf, and arrange release of your goods. You do not need to visit the wharf — we handle everything.

Duties vary by goods type, declared value, and applicable trade agreements. We provide duty estimates before your shipment arrives. Contact us with your invoice for a quote.

We operate a licensed customs stripping site in Montego Bay, allowing us to examine and process container shipments on our premises rather than at the wharf. This speeds up clearance and reduces costs for our clients.

Yes. We specialise in returning resident clearance. Returning residents may qualify for duty exemptions on personal and household effects. We handle permit applications, documentation, and full customs clearance. Contact us before your goods ship so we can advise on eligibility and required documents.

Typically you will need: a valid Jamaican passport, proof of residency abroad (utility bills, lease, or employment records), a packing list of items being imported, and completed Jamaica Customs returning resident declaration forms. Our team will guide you through the exact requirements for your situation.

Yes. We handle full vehicle imports including export certification, shipping coordination, customs documentation, duty calculation, and clearance. We import cars, trucks, SUVs, motorcycles, and special cargo vehicles. Contact us for a quote.

Ocean freight from Miami: approximately 7–10 days.

Customs clearance: 3–5 business days.

Total from shipping to driving: typically 2–3 weeks.

Yes. We regularly import furniture, appliances, equipment, and supplies for high-end villa owners and luxury property managers across Jamaica. We understand discretion, careful handling, and tight timelines. Contact us to discuss your specific requirements.

Yes. We serve medium and large Jamaican businesses with regular import needs. Corporate accounts include dedicated account management, consolidated billing, volume rates, and priority processing. Contact our office to discuss.